Identifying and Agreeing on Outcomes and Goals with Clients

Introduction

In this video, we will explore various methods for identifying and agreeing on outcomes and goals with clients during coaching sessions.

Methods for Identifying Outcomes and Goals

SWOT Analysis

S - Strengths: Identify what the client excels at.

W - Weaknesses: Recognize areas for improvement.

O - Opportunities: Explore potential avenues for growth.

T - Threats: Assess obstacles that may hinder progress.

After conducting a SWOT analysis, coaches can ask probing questions to further refine goals and actions for the client.

Other Tools and Techniques

• Tuckman's ‘Forming, Storming, Norming, Performing’: Helps manage team dynamics and leadership styles.
• Force Field Analysis: Aids decision-making by analyzing change factors.
• GROW Model: Focuses on Goals, Realities, Options/Obstacles, and Way Forward to create actionable plans.

Coaching approaches should be flexible, adapting to the client's needs and preferences.

Setting SMART Goals

Once outcomes are agreed upon, they should be documented and shared during coaching sessions. Goals should be SMART:

• Specific: Clearly define what needs to be achieved.
• Measurable: Establish criteria for tracking progress.
• Attainable: Ensure goals are realistic and feasible.
• Realistic: Consider the client's capabilities and resources.
• Timely: Set deadlines for goal completion.

A commitment to achieving these goals is outlined in the coaching agreement, with clients working towards them throughout the coaching process.

If goals are not met, coaches should assess whether they were realistic or if there's a lack of client commitment, potentially leading to termination of the coaching relationship.